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Tennessee American Water implements Arcos software solution

CTBR Staff Writer Published 06 December 2017

Tennessee American Water has reduced response time to fix water main breaks with ARCOS Software-as-a-Service ARCOS CallOut and Scheduling solution.

The solution allows the water firm to automate how its distribution department responds to customer emergencies.

It accelerates repair work without putting at risk anyone’s safety. Using the reports and analytics in the ARCOS solution, Tennessee American Water have minimized grievances associated to callouts.

The automated system enables supervisors and managers to rapidly assemble crews and go to the problem’s location.

The water firm uses the Arcos Siren Mass Calling solution and automating callouts to send customized emergency messages to employees.

Arcos said once employees are notified, managers can automatically report on who received the message, who acknowledged getting an alert and which employees haven’t responded.

Tennessee American Water operations superintendent Casey Allen said: “The Arcos system reduces by as much as 30 minutes the time it takes us to get a crew assembled and out into the field to shut off water and begin repairs.

“With a large main break, water can quickly damage a road, adjacent land, or even surrounding structures. One break can exceed several thousands of dollars of damage.”

Last month, Arcos said its Callout and Scheduling Suite is also being implemented by Northern Virginia Electric Cooperative expedite electric service restoration, focus on safety and reduce the utility’s System Average Interruption Duration Index.

Arcos automates crew assembly and resource management on a daily basis and during emergencies, helping to restore energy faster.