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City of Zephyrhills, Florida selects FATHOM to enhance water utility operations

Published 19 September 2016

The City of Zephyrhills, Florida has selected FATHOM Water Management to improve water utility operations and customer engagement.

The software-as-a-service firm will provide the FATHOM Smart Grid for Water - an integrated, end-to-end solution including infrastructure, software, services, utility billing and customer care operations.

With FATHOM, Zephyrhills’ residents will enjoy increased transparency with real-time access to water usage data, as well as access to online and mobile account management and bill pay.

Steve Spina, city manager of Zephyrhills, said: “We are excited to be the first water utility in Florida to implement the FATHOM Smart Grid for Water,.

“We pride ourselves in providing stellar service to our residents and are committed to bringing our utility customers new tools, like an easy-to-use mobile app, to help them better manage and monitor their water consumption. Through FATHOM, we’ve upgraded our metering infrastructure and are using big data to increase utility revenue, improve operational efficiency and customer experience.”

By adopting the Smart Grid for Water, the City of Zephyrhills’ water utility is enhancing its fiscal stewardship through high revenue assurance metrics, which reduces accounts receivable while improving the level of customer service and customer self-service.

The FATHOM platform sets in motion exacting performance standards, designed to quickly deliver returns and positive cash flow at a reduced cost compared to previous systems.

Trevor Hill, CEO of FATHOM, said: “Florida is an exciting market for us as the region is grappling with challenges related to water quality and supply.

“We are delighted to begin a partnership with Zephyrhills and bring the utility and its customers the usage information and billing integrity they need.”

Known as “The City of Pure Water,” Zephyrhills is located in Pasco County, Florida. The project, which includes FATHOM’s Customer Information System (CIS) and Meter Data Management (MDM) platforms and implementation of Advanced Metering Infrastructure (AMI), was completed August 22, 2016, and includes 12,768 water meters.

Source: Company Press Release